AI

Artificial Solutions delivers conversational AI to commercial vehicle manufacturer

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Artificial Solutions has signed a renewal agreement with Swedish manufacturer of transport solutions Scania for multi-language and multi-functional conversational AI in Swedish, French, and English.

The commercial vehicle manufacturer has used Teneo, Artificial Solutions’ conversational AI development platform, to create easy-to-use internal and external conversational interfaces that provide support to employees and suppliers.

The conversational AI development platform is designed to enable enterprises to build highly conversational applications in more than 86 languages running over any device, service, or operating system.

Real-time data analytics allows organisations to increase personalisation, automatically maintain the conversational system, and deliver actionable insight back to the business, while enabling compliance with privacy regulations such as GDPR.

Per Ottosson, CEO at Artificial Solutions, said: “Nowadays, brands have a much higher demand for conversational AI from their customers and require a productive and scalable environment for better ROI. We look forward to continue to support Scania so they can keep delivering best-in-class conversational AI capabilities.”

Teneo supports Scania in building a wide range of internal and external uses, including the Scania supplier portal.

“By using Teneo, Scania has quickly built a number of chatbot applications in multiple languages,” said Torbjörn Oliveira Lunå, product owner, business automation at Scania.

“Taking advantage of the platform’s features, our team has been able to repurpose solutions created in one language, by expanding them to new languages and markets, faster and more efficient than what we have been able to do before. We have also seen great success in our democratiaation efforts, thanks to the visual representations and low-code aspects of Teneo.”

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